... needed to produce the services of a healthcare system. The study then compared the two. Sameer Kumar can be contacted at: skumar@stthomas.edu © Emerald Group Publishing Limited 2012 Business process re‐engineering Patient focused care Six sigma Continuous quality improvement Patient...

... effectiveness and efficiency. Originality/value This research is the first in Egypt to apply the re‐engineering approach to public health systems. Developing user‐friendly models for service improvement is an added value. Business process re‐engineering Electronic booking Customer satisfaction Costs...

...‐engineering is examined as a quality management tool using past and recent publications. Findings The paper finds that applying business process re‐engineering in the right circumstances and selected settings for quality improvement is critical for its success. It is certainly “not for everybody...

... regressed). © Emerald Group Publishing Limited 2006 National Health Service Business process re‐engineering Trajectories Eyes Lead times The landmark paper by Newell et al. (2003) adopts an interesting position on transferring “best practice” within the NHS. Their major...

... systematically collected and assessed. S.G. Elkhuizen can be contacted at: s.g.elkhuizen@amc.uva.nl © Emerald Group Publishing Limited 2006 Business process re‐engineering Health education Quality Quality improvement The intended intervention was derived from the articles, and from...

... the likelihood that BPR projects will provide the benefits outlined in this study. © Emerald Group Publishing Limited 2005 Business process re‐engineering Project management Medical management Some years ago BPR was being sold as the new silver bullet to address whatever ailed business...