...Antonio Carrizo Moreira; Pedro Miguel Silva Purpose – The purpose of this paper is to develop and empirically test a model to examine service quality, satisfaction, trust and commitment as loyalty antecedents in a private healthcare service. Design/methodology/approach – The approach...

... and attempts at “objective” evaluation which involved the development of the generic audit. More recently, the move has been towards locally developed audit and standard setting. © MCB UP Limited 1993 COMMITMENT INVOLVEMENT NURSES QUALITY ASSURANCE QUANTITATIVE TECHNIQUES QUALITY ASSURANCE...

... in multidisciplinary and multi‐level project groups, the facilitated processes of strategy making, dissemination and implementation led to significant learning by and development of staff and managers and an unanticipated spill over of energy, enthusiasm and commitment throughout the organization. © MCB UP Limited...