... and effective communication with patients can improve the effectiveness of care and the efficiency with which it is delivered. © MCB UP Limited 1995 Communications Effectiveness Health care Improvement Information management Literature National Health Service The process described above...

...Dennis Tourish; Pauline Irving Communication is becoming increasingly identified as a significant factor influencing the ability of the NHS to achieve high‐quality outcomes. Typically, organizations have tended to conceptualize communication as a process dealing with external relationships...

...Dennis Tourish; Owen Hargie Reviews the relationship between internal communication in organizations and the effective delivery of service. Illustrates how quality internal communications can reduce the levels of uncertainty experienced by staff, especially at times of change, and describes...