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Keywords: CUSTOMER REQUIREMENTS
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Journal Articles
Int J Health Care Qual Assur (1998) 11 (1): 14–20.
Published: 01 February 1998
... Customer requirements Doctors Health care Perceptions Private sector Public sector Quality It is generally accepted that the primary objectives of organisations in health care are the diagnosis, treatment, rehabilitation and education of patients. Health managers used to think...
Journal Articles
Int J Health Care Qual Assur (1991) 4 (3)
Published: 01 March 1991
... lack of choice of external customers, the responsibility of NHS staff to meet their needs and expectations is greater than in the private sector. © MCB UP Limited 1991 CONSUMERISM NATIONAL HEALTH SERVICE CUSTOMER REQUIREMENTS SERVICE QUALITY HEALTH CARE CUSTOMERS AND THE NHS 11...
