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Are consumer surveys valuable as a service improvement tool in health services?: A critical appraisal

Int J Health Care Qual Assur (2009) 22 (7): 670–685.

https://doi.org/10.1108/09526860910995010

Published: 02 October 2009

... and social care sector as to date. There are many types of customer surveys and using them with specificity and customarising these for a specific purpose is important for their creditability as a service improvement tools. The consumer satisfaction is a product of his/her expectations from...

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Journal Articles

Referral to a psychiatric clinic: what do patients expect?

Paul Blenkiron

Int J Health Care Qual Assur (1998) 11 (6): 188–192.

https://doi.org/10.1108/09526869810231550

Published: 01 November 1998

... resources. Customer satisfaction Customer surveys Health care Hospitals Outcomes Service levels For those who are attending a psychiatric outpatient clinic for the first time, previous research has revealed that there may be widespread misconceptions about whom they are seeing, the nature...

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Journal Articles

Involving patients in the provision of community care: a change in philosophy

Louise Bell, Reva Berman Brown, Barbara Morris

Int J Health Care Qual Assur (1995) 8 (2): 38–43.

https://doi.org/10.1108/09526869510081875

Published: 01 April 1995

... satisfaction Customer surveys Health care Management Medical professions National Health Service Organizational change Professionalism Service quality This article considers the change in philosophy on the part of the Government and the National Health Service (NHS) itself, a change which has...