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Keywords: Caregivers
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Journal Articles
The second victim’s satisfaction index model
Available to Purchase
Int J Health Care Qual Assur (2026) 39 (2): 134–150.
Published: 17 November 2025
...Mariam Al-Nasser; Amjad Al-Nasser Purpose This article proposes a new customer satisfaction model. The purpose of the proposed model is to identify the key factors that influence the second victim’s (SV’s) satisfaction level. In a medical context, the SV refers to caregivers who provide all kinds...
