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Keywords: Client satisfaction
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Journal Articles
Jonesmus Mutua Wambua, Regina Mbayaki, Paul Musya Munyao, Mark Mugo Kabue, Rose Mulindi, Patrick Mose Change, Rudia Ikamati, Ruth Jahonga, Rachel Ambalu, Wamae Maranga, Mildred Mudany
Int J Health Care Qual Assur (2015) 28 (7): 667–677.
Published: 10 August 2015
..., waiting time and client experience with service providers determined their satisfaction (p<0.05). Practical implications – Healthcare managers can improve client satisfaction levels by understanding the client flow in their facilities and addressing causes of client dissatisfaction...
