...Shradha Gupta; Sahil Kapil; Monica Sharma Purpose The purpose of this paper is to discuss the implementation of lean methodology to reduce the turnaround time (TAT) of a clinical laboratory in a super speciality hospital. Delays in report delivery lead to delayed diagnosis increased waiting time...

...Vinaysing Ramessur; Dinesh Kumar Hurreeram; Kaylasson Maistry Purpose – The purpose of this paper is to illustrate a service quality framework that enhances service delivery in clinical laboratories by gauging medical practitioner satisfaction and by providing avenues for continuous improvement...