...Fred Pringle; Brian H. Kleiner Examines excellence in three major pharmaceutical companies: Merck, Lilly, and Glaxo. Provides an overview of recent trends in the health care industry. Shows that, although all three companies are facing tough competition and strict cost‐containment pressures...

... a competitive environment, the provision of high-quality care can provide a leading edge. Top management needs to assess its own approach to quality through questions that provide the springboard for action. Tough Questions Senior Managers in Health Care Should be Asking about Quality by George H. Labovitz, Yu...