... Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only Thailand Quality management Confirmatory factor analysis The researchers proposed the following five hypotheses and investigated their relationships and effects on quality management: H1a...

.... Findings The exploratory factor analysis resulted in item reduction from 21 to 17, which contained four factors with eigenvalues greater than 1. Meanwhile, confirmatory factor analysis results showed that data fitted the model: χ²/df at 1.764, comparative fit index at 0.952, Tucker...

...: easy and quick treatment (4.64); assurance: dental skills (4.83); and empathy: paying attention to the patients’ needs and demands (4.64) (Table II). Iran Quality measures Service quality Measurement Confirmatory factor analysis Quality improvement Quality assessment Dental...