... © MCB UP Limited 2003 --> Patients Consumers Demand Supply Power Responsibility Please note that, unless expresslystated, these are not reviews of the titles given. They are descriptions of the books, based on information provided by the publishers...

... to communicate with consumers about hospital quality of care. CMS Administrator Tom Scully said:"As hospitals undertake this solid first step in public quality reporting,we want to help them determine how to make this data most helpful. Our pilot project will measure the real-world impact of the ten initial...

...Peter Reid; Katherine J. Pierce The aim of this project was to develop a reliable and valid consumer satisfaction questionnaire for users of the District Nursing Service in Clwyd. During the qualitative phase 18 quality themes were identified. These were used to construct a draft questionnaire...

...Joy Witty Details an approach to the assessment of organizational performance. Outlines the undertaking of a consumer survey and how feedback from people using health services can be obtained. The aim of the survey was to assess the level of individual/personal care. It included four main phases...

... of patients seen by consultants, and the criteria used for selecting patients from the waiting lists are described. © MCB UP Limited 1990 NATIONAL HEALTH SERVICE DEMAND MANAGEMENT Consumers RESEARCH MANAGING CHANGE: AN EXPERIMENT IN APPLIED SOCIOLOGY 37 C ontroversial report recommendations...