... underlying construct items in their business practices to improve their respective healthcare efficiency while ensuring overall customer satisfaction. © Emerald Group Publishing Limited 2015 Costs Corporate image Functional quality Technical quality External uncontrollable influence Internal...

.... Appointment delay was also significantly decreased from an average 18 to 6.2 days. Both beneficiaries and service providers were significantly more satisfied with the services after re‐engineering. The model proves that re‐engineering program costs are exceeded by increased revenue. Research limitations...

... members. Combined with the earmarked capitation reimbursement system and a series of cost containment and utilization review techniques, managed care has also demonstrated potently its capacity in cost‐saving and quality promotion. Presents steps and measures related to managed care that federal...

...Kris Siddharthan; Melissa Ahern; Robert Rosenman Estimates a total effects cost function using a national 1994 health maintenance organization (HMO) data set to examine and update findings related to HMO efficiency. The cost function controls for ownership characteristics (profit status...

... how long a clinical audit will take and therefore its resource implications. This information also allows accurate planning of a rolling programme and will assist in the adjustment of this programme according to organisational requirements. Audit Health care Project management Costs Estimating...

...Katharina Schmid; Dieter Conen This article describes the fundamentals of the “model of integrated patient pathways” (“mipp”) and its mode of action as a tool for quality improvement and cost management in health care. The model is based on three pillars: construction, implementation...

... that physician outcomes must move beyond revenue production and measure all aspects of care delivery. The proposed measurement model for this physician group is a trilogy model. It includes measures of cost, quality, and service. While these measures can be examined separately, it is imperative to understand...

... governing the health care delivery process and no motivating factors to contain costs. Prior to the introduction of the Knox‐Keene Act in the 1970s requiring employers to offer managed care as an alternative indemnity coverage, the only known managed care company was the Kaiser Permanente Medical Plan...

... for purchasers of the services and to enable the contracting process, considering both cost and quality issues, to take place on a level playing field. © MCB UP Limited 1996 Costs Hospitals Mental health Quality The aim of this paper is to highlight some of the tensions which impede...

...Kris Siddharthan; Walter J. Jones; James A. Johnson Investigates the increased waiting time costs imposed on society due to inappropriate use of the emergency department by patients seeking non‐emergency or primary care. Proposes a simple economic model to illustrate the effect of this misuse...