... validity and construct‐validity. The methodological drawbacks of satisfaction surveys: high undifferentiated levels of satisfaction; selection bias; acquiescence bias; and equal weighting of scale items. Patient care Medical practice Customer satisfaction Customer surveys...

... health and emotional problems”, whereas only four patients believed that they were going to see a doctor who deals with physical illness alone. No patient anticipated seeing a counsellor, nurse or general practitioner in the clinic. Customer satisfaction Customer surveys Health care Hospitals...

... 1995 Organizational philosophy Customer satisfaction Customer surveys Health care Management Medical professions National Health Service Organizational change Professionalism Service quality This article considers the change in philosophy on the part of the Government...

... the level of individual/personal care. Gives the objectives and methodology, main findings and recommendations, together with a cost benefit analysis of the work. © MCB UP Limited 1993 CUSTOMER SURVEYS HEALTH CARE PERSONAL NEEDS QUESTIONNAIRES SERVICE QUALITY AN APPROACH TO CONSUMER...