...Stanley Njuangang; Champika Liyanage; Akintola Akintoye Purpose The purpose of this paper is to examine the research design, issues and considerations in the application of the Delphi technique to identify, refine and rate the critical success factors and performance measures in maintenance...

...-associated infections. These infections occur because of the poor performance of HM service in IC. Design/methodology/approach – In the first Delphi exercise, complete CSFs and performance measures were presented to the Delphi participants for refinement and modification. Delphi round 1 data were...