....22 and Chi-square test was applied to assess significant associations between variables. Findings The most commonly cited reason for not utilising dental services (73.2%) was the belief that dental care is unnecessary unless there is pain. Fear/anxiety was a significant barrier, especially among...

...Juliana Rocha; Andres Pinto; Marilia Batista; Janice Simpson de Paula; Glaucia Ambrosano Purpose The purpose of this paper is to evaluate the use of SERVQUAL to assess service quality in Dentistry, by evaluating patients’ expectations and perceptions of dental care and their association...