... process quality as user-oriented care. Specifically, the questions of how and why quality in user-oriented care varies were investigated in the context of elderly care. Design/methodology/approach – Two municipalities were selected for in-depth field studies. First, in each municipality, the authors...

... control Elderly people Elderly care Germany United Kingdom Care homes for older people provide care and support which can range from that traditionally classified as health care to that designated in many welfare systems as “social care”. The boundaries between these forms of care, which have...