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Keywords: Exploratory factor analysis
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Journal Articles
Perceived service quality and its improvement with QFD for state social enterprises (SSEs)
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Int J Health Care Qual Assur (2025) 38 (4): 251–267.
Published: 25 August 2025
... deployment (QFD) for the improvement of healthcare services in the city of Tunja, Colombia. Design/methodology/approach A study was carried out with the adaptation of the SERVQUAL and SERVPERF scales applied to a sample of 378 users of a State Social Company (SSE). An exploratory factor analysis (EFA...
