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Journal Articles
Quality system based on the standard SFS‐EN ISO 9002 in Kuopio University Hospital
Available to Purchase
Int J Health Care Qual Assur (2000) 13 (6): 266–272.
Published: 01 November 2000
... on the learning acquired from implementing ISO 9002 within such a large hospital as Kuopio University Hospital. © MCB UP Limited 2000 Certification ISO 9000 Auditing Feedback Finland Quality systems were originally developed for industry and other open sector enterprises (Donabedian, 1982...
Journal Articles
Comparing patients’ experience of mental health services in England: a five‐Trust survey
Available to Purchase
Int J Health Care Qual Assur (2000) 13 (6): 273–281.
Published: 01 November 2000
... and the case load of key workers. © MCB UP Limited 2000 Quality Feedback Mental health United Kingdom In 1990 the Department of Health in England issued guidance on an approach to caring for people with a severe mental illness that would provide a “network of care in the community...
Journal Articles
Into Battle with Total Quality Management
Available to Purchase
Int J Health Care Qual Assur (1993) 6 (2)
Published: 01 February 1993
... solutions. Using the tools of patient information, improving the environment, communication, training, standard setting, monitoring and auditing, quality improvement teams, patient feedback and quality costing, a clinical management group is ideally poised to enjoy the benefits of total quality management...
