... Benchmarking Quality management Process management Pharmaceuticals industry Germany Companies must continuously search and exploit potential to improve their competitiveness (Mertins et al., 2004). Benchmarking means orienting a company in the best market position, aiming to be the best...

... regulations were examined. The results of these inquiries were thoroughly documented. Matthias Helbig can be contacted at:Matthias.Helbig@kgu.de © Emerald Group Publishing Limited 2010 Quality management ISO 9000 series Quality standards Ear nose and throat medicine Germany...

... Customer services quality Doctors Hospitals Germany Evaluating customers' and stakeholders' perceptions needs and expectations, well established in industrial markets, is of growing importance in the rapid changing health care market. In the German health care system, both specialists...

...Jan Reed; Barbara Klein; Glenda Cook; David Stanley This paper reports on data from two linked studies in the UK and Germany which evaluated the potential of a quality management system, Qual A Sess, to play a role in self‐regulation in care homes for older people in the context of calls for EU...