...Selorm Makafui Kwashie; Augustine Adomah-Afari Purpose The study aimed to assess factors associated with blood donation/intention among healthcare workers at the Cape Coast Teaching Hospital, Central Region, Ghana. Design/methodology/approach A hospital-based cross-sectional study...

...Peter Anabila; Desmond Kwadjo Kumi; Janet Anome Purpose The purpose of this paper is to investigate the role of service quality (SQ), customer satisfaction (CS) and customer loyalty (CL) in Ghana’s health sector and a comparative analysis of private and public hospital SQ. Design/methodology...

... In-depth interviews were conducted with 35 TB clinic supervisors purposively sampled from six out of the ten regions of Ghana. An unstructured interview guide was employed. The recorded IDIs were transcribed, edited and entered into QSR NVivo 10.0 and analysed inductively. Findings Respondents defined...

... in public hospitals? 2. What are the salient factors surrounding patient service‐quality perceptions in Ghana? The multiple healthcare quality instrument adopted for this study will provide valuable information for policy and practice. Several authors have identified various service...

...Patience Aseweh Abor Purpose – The paper aims to examine the healthcare waste management practices of selected hospitals in Ghana. Design/methodology/approach – The study adopted a multiple case approach, using two public and two private hospitals. Findings – Findings indicate...

... in northern Ghana. Design/methodology/approach An exploratory study of which 324 respondents were selected using stratified and convenient sampling techniques. Results are presented using a multiple regression model. Findings The results revealed that of the five‐factor model, support/care...

... are excluded. Originality/value Several studies have been conducted in Ghana on issues of health service satisfaction and quality, but this is about the first, critically looking at satisfaction with child birth services in Ghana. It is estimated that one in 13 women in developing countries die...