... sectors. Originality/value The paper provides suggestions for improving patient safety which are drawn from the health and business management literature. © Emerald Group Publishing Limited 2013 Patient safety Organizational learning Collaborative team learning Health services sector...

... to have direct control over their clinics owing to organizational issues between the hospital, medical school and clinical group. © Emerald Group Publishing Limited 2011 Health services sector Customer satisfaction Patient care Performance management Quality United States of America...

... develops a scale that can be used to measure health service quality in Malaysian contexts. Mohsin Muhammad Butt can be contacted at: mohsinbutt@hotmail.com © Emerald Group Publishing Limited 2010 SERVQUAL Health services sector Malaysia Malaysia is a multiethnic society with more...

... in this setting and identifies ways to improve patient satisfaction as supported by international evidence © Emerald Group Publishing Limited 2009 Performance measurement (quality) Quality improvement Ireland Customer satisfaction Health services sector It was anticipated that this would...

... improvement initiatives in different operational settings. Jafar Alavi can be contacted at; drjalavi@etsu.edu © Emerald Group Publishing Limited 2008 Health services sector Environmental management Strategic choices Quality management Recent changes in the competitive environment...

...). André Paccioni can be contacted at: andre.paccioni@umontreal.ca © Emerald Group Publishing Limited 2008 Competences Control systems Leadership Organizational culture Health services sector Quality management Beyond the formal rules, control can be conceptualized as a function...

... was performed to determine major themes. Randolph K. Quaye can be contacted at: rkquaye@owu.edu © Emerald Group Publishing Limited 2007 Financial benefits Sweden Social welfare Health services sector Medical treatment Clinical governance In the previous two decades a number...

... be contacted at: kris.siddharthan@med.va.gov © Emerald Group Publishing Limited 2006 Injuries Employees Health services sector Regression analysis Focus groups United States of America Under‐reporting injuries by health care workers continues to be a significant occupational safety...