... Emerald Group Publishing Limited 2013 Patient safety Organizational learning Collaborative team learning Health services sector Learning organizations Team working Patient safety is a growing concern among healthcare professionals and the public. Studies range from critical reports...

... on patient ratings but also physician and staff satisfaction, which often underlie patients' clinical experiences. © Emerald Group Publishing Limited 2011 Health services sector Customer satisfaction Patient care Performance management Quality United States of America Customer...

... et al., 1991b ; Potter et al., 1994). SERVQUAL Health services sector Malaysia Malaysia is a multiethnic society with more than 24 million people including Malays, Chinese, Indians and numerous indigenous communities living side‐by‐side (Anonymous, 2006). Despite...

...‐ended questions. © Emerald Group Publishing Limited 2009 Performance measurement (quality) Quality improvement Ireland Customer satisfaction Health services sector Despite a significant body of literature on patient satisfaction in healthcare in general, patient satisfaction...

..., the implementation of quality improvement initiatives in service operational settings is not only feasible, but rather it leads to effective operational and strategic gains. Jafar Alavi can be contacted at; drjalavi@etsu.edu © Emerald Group Publishing Limited 2008 Health services sector...

... Organizational culture Health services sector Quality management H2. Professional cultural control tends to foster control values between peers by implementing practices associated with quality management. How quality is conceptualized plays an important role in understanding research...

... of a well‐planned health care system. When asked if there were cases of wrong diagnoses, she responded: Financial benefits Sweden Social welfare Health services sector Medical treatment Clinical governance In the previous two decades a number of forces have changed the thinking...

... into the binomial outcomes (<50 years, ≥50 years) produced frequencies that were approximately equal. Injuries Employees Health services sector Regression analysis Focus groups United States of America Under‐reporting injuries by health care workers continues to be a significant occupational...