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1-3 of 3
Keywords: Hospital service quality
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Journal Articles
Int J Health Care Qual Assur 1–20.
Published: 09 June 2026
...Pashupati Nath Tripathi; Deepa Bakhshi; Amit Kumar Mishra Purpose To develop a research model to investigate the impact of hospital service quality (HSQ) on patient satisfaction (PS), trust (PT), and loyalty (PL) among elderly patients with chronic conditions in government and private medical...
Journal Articles
Int J Health Care Qual Assur (2018) 31 (1): 76–91.
Published: 12 February 2018
...Yogesh P. Pai; Satyanarayana T. Chary; Rashmi Yogesh Pai Purpose The purpose of this paper is to appraise Pai and Chary’s (2016) conceptual framework for measuring patient-perceived hospital service quality (HSQ). Design/methodology/approach A structured questionnaire was used to obtain data...
Journal Articles
Int J Health Care Qual Assur (2013) 26 (4): 308–340.
Published: 03 May 2013
... healthcare Hospital service quality Patients Customer services quality Health services Health care is a rare service that people need but do not necessarily want (Berry and Bendapudi, 2007); nevertheless, there has been a phenomenal change in the number of hospitals operating globally...
