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Keywords: Hospitality
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Journal Articles
Improving service quality in NHS Trust hospitals: lessons from the hotel sector
Available to Purchase
Int J Health Care Qual Assur (1998) 11 (1): 21–26.
Published: 01 February 1998
...Terry Desombre; Gavin Eccles This article looks to review recent practice undertaken within the UK hotel sector to improve customer service, and suggests ideals that could be implemented within National Health (NHS) Trust hospitals. At a time of increasing competition, hotel firms are using service...
