...Andreas G. Koutoupis; Georgios L. Thanasas; Konstantina Tatsi; Theodoros V. Kounadeas; Leonidas G. Davidopoulos Purpose We examine the topics and the dimensions of patient satisfaction and their implications for Greek public hospitals. Design/methodology/approach We measure patient...

...Maria Pilar Mesa‐Blanco; Pedro E. Ventura-Puertos; Víctor M. González-Chordá; Manuel Rich-Ruiz Purpose This study aims to explore the perceptions of clinical management unit leaders regarding their role in healthcare accreditation processes within a European public hospital. It aims to identify...

...Asma Oumghar; Issam Izza Purpose The objective of this review is to provide a comprehensive analysis of risk management practices in the healthcare sector, with a particular focus on identifying challenges and strategies in Moroccan hospitals. Design/methodology/approach A literature search...

...Ali Mohammad Mosadeghrad; Arezoo Mojbafan Purpose Hospitals are complex and complicated organizations and are prone to the conflict. The purpose of this paper is to identify the intensity and type of conflict experienced by hospital managers and explore their conflict management strategies...

...Selim Ahmed; Noor Hazilah Abd Manaf; Rafikul Islam Purpose The purpose of this paper is to investigate the effects of Lean Six Sigma (LSS) and workforce management on the quality performance of Malaysian hospitals. This paper also investigates the direct and indirect relationships between top...

...Yousef Saleh Khader Purpose The purpose of this paper is to determine water availability, sanitation and hygiene (WSH) services, and healthcare waste management in Jordan healthcare facilities. Design/methodology/approach In total, 19 hospitals (15 public and four private) were selected...

...Jennifer Innis; Jan Barnsley; Whitney Berta; Imtiaz Daniel Purpose Health literate discharge practices meet patient and family health literacy needs in preparation for care transitions from hospital to home. The purpose of this paper is to measure health literate discharge practices in Ontario...

...Ella Ottrey; Judi Porter Purpose – Most patients in developed countries solely depend on the hospital menu to order their food. The provision of menu choices to patients differs between facilities. The purpose of this paper is to determine which strategies that provide menu choices to patients...

.... The authors conducted interviews with respondents at community hospitals conducting TeamSTEPPS staff training. To structure the interviews, the authors used 11 key questions identified by Weaver et al. in their in-depth team training literature review. The purpose of this paper is to examine...

...Van Mô Dang; Patrice François; Pierre Batailler; Arnaud Seigneurin; Jean-Philippe Vittoz; Elodie Sellier; José Labarère Purpose – Medical record represents the main information support used by healthcare providers. The purpose of this paper is to examine whether patient perception of hospital...

...Panchapakesan Padma; Prakash Sai Lokachari; Rajendran Chandrasekharan Purpose – The purpose of this paper is to provide strategic recommendations to Indian hospital administrators for improving service quality by analysing performance dimensions and the importance attached to them by patients...

.... Originality/value This mixed‐method research provides valuable information for administrators and managers. The proposed framework can be an excellent way to evaluate patient satisfaction. Portugal Hospitals Patients Accident and emergency Public hospitals Healthcare quality Patient satisfaction...

...Matthew D. Smith; Julian D. Birch; Mark Renshaw; Melanie Ottewill Purpose The purpose of this paper is to evaluate the common themes leading or contributing to clinical incidents in a UK teaching hospital. Design/methodology/approach A root‐cause analysis was conducted on patient safety...

...‐bedded hospital throughout six months. The data were collected using an anonymous, self‐reporting questionnaire. Participants were various healthcare workers (HCW) drawn through stratified random sampling and their knowledge, attitude and practice regarding NSI were assessed. Findings...

...Patience Aseweh Abor Purpose – The paper aims to examine the healthcare waste management practices of selected hospitals in Ghana. Design/methodology/approach – The study adopted a multiple case approach, using two public and two private hospitals. Findings – Findings indicate...

...Mohammad Shahid; Alistair Tindall Purpose – Payment by results (PbR) was introduced to reward hospitals for productivity. In orthopaedic clinics there is a separate tariff for two procedures: removal of sutures (ROS) and attention to dressing (AD). The Trust claims a fee each time these have been...

...Claire Greaves; Judy Gilmore; Lizelle Bernhardt; Lisa Ross Purpose The aim of this paper is to explain how University Hospitals of Leicester's Nuclear Medicine service managers needed to reduce waiting times to comply with internal clinical requirements and with external local primary care trust...

...Dean T. Williams; David Hoare; Guy Shingler; Charlie Fairweather; Christopher Whitaker Purpose Clinical data capture and transfer are becoming more important as hospital practices change. Medical record pro‐formas are widely used but their efficacy in acute settings is unclear. This paper aims...

...Hussein M. Al‐Borie; Amal M. Sheikh Damanhouri Purpose Saudi Arabian hospital performance, vis‐à‐vis patient satisfaction with service provision, has emerged as a key policy and planning concern. Keeping in view public and private hospital service quality, this article seeks to provide...

... to be successful (Grimshaw et al., 2001). All of these studies emphasise the need for an interactive educational experience, which is appropriately contextualized in order to bring about changes in practice. In line with national priorities, Portsmouth Hospitals Trust (PHT) corporately adopted...