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Keywords: ISO 10001
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Journal Articles
Int J Health Care Qual Assur (2015) 28 (2): 100–114.
Published: 09 March 2015
...Mohammad Ashiqur Rahman Khan; Stanislav Karapetrovic Purpose – The purpose of this paper is to explore ISO 10001:2007 in planning, designing and developing a customer satisfaction promise (CSP) intended for inpatients care. Design/methodology/approach – Through meetings and interviews...

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