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Keywords: ISO 10002
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Journal Articles
Establishing an ISO 10001-based promise in inpatients care
Available to Purchase
Int J Health Care Qual Assur (2015) 28 (2): 100–114.
Published: 09 March 2015
... the standard required adaptation and novel interpretation. Additionally, ISO 10002:2004 (Clause 7) was used to design the feedback handling activities. A promise initially chosen for development turned out to be difficult to implement, experience that helped in selecting and developing the final promise...
