Keywords: Importance performance analysis
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Journal Articles
Int J Health Care Qual Assur (2017) 30 (7): 656–663.
Published: 14 August 2017
... patients were selected. Data were collected using an importance-performance analysis (IPA) questionnaire, which measures current performance and determines each item’s importance from the patients’ perspectives. These data indicate overall satisfaction and appropriate practical strategies for managers...
Journal Articles
Int J Health Care Qual Assur (2014) 27 (5): 360–372.
Published: 03 June 2014
...). Dr Panchapakesan Padma can be contacted at: padmapv@gmail.com © Emerald Group Publishing Limited 2014 Hospitals Customer satisfaction Service quality Importance performance analysis Patients Action grids India is gradually emerging as Asia's leading health service provider...

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