.... A multilevel or hierarchical analytical approach was necessary to cluster nurses within hospital units and to investigate unit characteristics and their influence on individual perceptions. The unit‐level independent variables: nurses with Baccalaureate degree or higher; RN proportion; full‐time employees...

... and not suggesting their own views on care. The same applies to other Asian societies, for example Thailand (Patterson and Smith, 2001). Cultural values Customer‐perceived service quality Health care China Service quality assurance National cultures Individual perception Health services Currently...

... people's results and related to some sort of “justice” – favourable justice or injustice (Adams, 1963 , 1965 ; Blodgett et al., 1997). Globally, the equity theory focuses on individual perception regarding a relation (or transaction). It assumes that in a social relation, the individual...

..., they tend to rate the quality of services according to their perception of how those services are performed (Buttle, 1996 ; Dursun and Cerci, 2004). © Emerald Group Publishing Limited 2008 Patients Customer satisfaction Individual perception Health services Turkey The quality...

... research and planning of the programs. © Emerald Group Publishing Limited 2006 Quality assessment Birth control Customer satisfaction Individual perception Iran More than a decade after the publication by Bruce (1990) on the fundamental elements of quality of care, the issue...