.... Kathleen Abrahamson can be contacted at: Kathleen.Abrahamson@wku.edu © Emerald Group Publishing Limited 2013 Patient safety Co‐workers Safety climate United States of America Nurses Individual perception H4. Safety‐climate perception will increase as the average nursing...

... Customer‐perceived service quality Health care China Service quality assurance National cultures Individual perception Health services Currently, global and local healthcare quality is a major research topic. Health related disciplines and marketing management researchers are interested...

... and reliable measures. Helena Vinagre can be contacted at: helenavinagre@gmail.com © Emerald Group Publishing Limited 2010 Customer satisfaction Public health Individual perception Health services Since Cardoso's (1965) work, satisfaction has been considered important in consumer...

... the functional quality of the hospitals assessed. Coskun Bakar can be contacted at: coskunb@baskent‐ank.edu.tr © Emerald Group Publishing Limited 2008 Patients Customer satisfaction Individual perception Health services Turkey The quality of healthcare service is evaluated...

... Emerald Group Publishing Limited 2006 Quality assessment Birth control Customer satisfaction Individual perception Iran Contraceptive use has substantially increased in many countries; however surveys indicate that more than 120 million couples have an unmet need for safe...