... Regency, Bali, Indonesia. The findings should provide hospital managers a better understanding about the shift schedule realignment impact on patient safety culture. The sample population for the research was taken from private hospitals located in Badung Regency, Bali, Indonesia. The population...

...Made Indra Wijaya; Abd Rahim Mohamad; Muhammad Hafizurrachman Purpose The purpose of this paper is to improve the Siloam Hospitals’ (SHs) patient satisfaction index (PSI) and overcome Indonesia’s geographical barriers. Design/methodology/approach The topic was selected for reasons guided...