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Keywords: Interviewing
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Journal Articles
Hearing the Patient′s Story
Available to Purchase
Int J Health Care Qual Assur (1992) 5 (6)
Published: 01 June 1992
... patient‐centred approaches, such as critical incident interviewing and care planning, can deliver quality standards for the benefit of individual patients. HEARING THE PATIENT'S STORY 5 T he Patient's Charter has raised awareness among the community of their rights as consumers. from...
Journal Articles
Finding Out What the Customer Wants: Computer‐Assisted Telephone Interviewing (CATI)?
Available to Purchase
Int J Health Care Qual Assur (1992) 5 (3)
Published: 01 March 1992
...David Breen; R.D. Donnelly; James Chalmers A population survey was carried out to explore whether responses to health and life‐style questions were similar in telephone owners and non‐owners. Concludes that Computer Assisted Telephone Interviewing (CATI) gives an under‐representation of the socio...
