...Gerard Lambe; Niall Linnane; Ian Callanan; Marcus W. Butler Purpose Ireland’s physicians have a legal and an ethical duty to protect confidential patient information. Most healthcare records in Ireland remain paper based, so the purpose of this paper is to: assess the protection afforded to paper...

...Mohammed Mesabbah; Amr Arisha Purpose – Performance Management (PM) processes have become a potent part of strategic and service quality decisions in healthcare organisations. In 2005, the management of public healthcare in Ireland was amalgamated into a single integrated management body, named...

...). Panellists without general practice experience were given the option of not rating on this scale. Ireland Evaluation Quality indicators Quality improvement Primary healthcare General practice Health systems Objective quality improvement activity measurement and improvement is more...

... Cancer Registry showed that 30,079 people were diagnosed with cancer in Ireland. The Cancer Control Programme indicated in 2010 that 22,500 new invasive-cancer cases are diagnosed each year. Fulcher et al. (2007) reported that 35 per cent of Oncology patients suffer from some form...

... as pivotal to health care management is critical to health care planning and quality healthcare delivery. Design/methodology/approach Interviews were undertaken among 50 professional clinician and non‐clinician managers working in the role of head of department, in acute care hospitals in Ireland...

... Communication Ireland The quality of psychiatric patient care is known to be partly dependent on communication between general practitioners (GPs) and psychiatrists (Wright, 1997). Many studies look at clinical letter quality (Pullen and Yellowlees, 1985 ; Williams and Wallace, 1974) but few focus...

... does not produce significant delays in overall patient assessments. We were helped by highly efficient radiology and cardiac investigations departments. Outpatients Attendance Ireland Process efficiency Health services Outpatient (OPD) visits are the most common form of clinical...

... in this setting and identifies ways to improve patient satisfaction as supported by international evidence © Emerald Group Publishing Limited 2009 Performance measurement (quality) Quality improvement Ireland Customer satisfaction Health services sector It was anticipated that this would...

... Programme in Ireland. Findings This paper demonstrates how an emphasis on customer focus and operational excellence, as used in other service industries, can help to provide a better health service. It uses the Scottish and Irish breast screening programmes as illustrative examples. The paper applies...

... © Emerald Group Publishing Limited 2007 --> Regulation Ireland Social care Keywords: Regulation, Ireland, Social care The Minister for Health and Children, Mary Harney T.D. has announced the publication of the Pharmacy Bill 2007, which provides for an enhanced...

... Health services Ireland Nursing is now in an era where changes in technology, demographics, politics, consumer knowledge and finance shape and influence the direction of our health service (Sofarelli and Brown, 1998 ; Porter‐O'Grady, 2003). Increasing litigation surrounding the right...

... Customer services quality Quality improvement Learning disabilities Children (age groups) SERVQUAL Ireland tangibles; reliability; responsiveness; assurance; and empathy. Groundbreaking research by Parasuraman et al. (1985, 1988) in the USA led...

...John McElhinney; Orla Heffernan This paper outlines the process and context in which the Clinical Risk Modification Project at Sligo Hospital, Ireland was established and focuses on the issues encountered from conception to implementation. The project is based in the emergency and orthopaedic...

.... © MCB UP Limited 2002 Health care Quality management Ireland As in the world‐wide context in recent years Irish health‐care has undergone much change, which has led purchasers and consumers alike to call for a more efficient and effective service. In a national context for more...

...Barbara Morris © MCB UP Limited 2001 --> Nurses Midwives Ireland Implementation of recommendations of the Irish Commission on Nursing Keywords: Nurses, Midwives, Ireland The Report of the Commission on Nursing: A Blueprint for the Future,published...