... Residents Physicians Qualitative Maslach burnout inventory survey Jordan Table 1 Demographic features of the interview participants Features Frequency Percent Gender Male 9 47.4% Female 10 52.6% Age 26–27 years old 11 57.9% 28–30 years old...

...Yousef Saleh Khader Purpose The purpose of this paper is to determine water availability, sanitation and hygiene (WSH) services, and healthcare waste management in Jordan healthcare facilities. Design/methodology/approach In total, 19 hospitals (15 public and four private) were selected...

..., the proposed framework for establishing records control is developed and is expected to be a valuable management tool to improve and sustain healthcare quality. ISO 9000 Jordan Quality management Documentation requirements Records control A quality management system (QMS) is the basic unit...

...Khalil Al-Hyari; Sewar Abu Hammour; Mohammad Khair Saleem Abu Zaid; Mohamed Haffar Purpose The purpose of this paper is to study the effect of the implementation of Lean bundles on hospital performance in private hospitals in Jordan and evaluate how much the size of organization can affect...

... or differently from patients in Egypt and Jordan. Design/methodology/approach A questionnaire, adapted from previous research, was distributed to Kazakhstan inpatients. The questionnaire contained 39 attributes about five newly‐developed quality dimensions (5Qs), which were identified to be the most relevant...

... care services. Design/methodology/approach The researchers employed a qualitative data collection technique to formulate more examples and cases to derive lessons for Jordan. Phone interviews in a random sample were conducted with corporate officers in Jordan in order to reveal the internal...

...Mosad Zineldin Purpose To examine the major factors affecting patients' perception of cumulative satisfaction and to address the question whether patients in Egypt and Jordan evaluate quality of health care similarly or differently. Design/methodology/approach A conceptual model including...

...Jafar A. Alasad; Muayyad M. Ahmad This exploratory study investigated patients’ satisfaction with nursing care at a major teaching hospital in Jordan. A total of 266 in‐patients participated in the study. Patients were recruited from the medical, surgical, and gynecological wards. Pearson...