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Keywords: LabSERV
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Journal Articles
Service quality framework for clinical laboratories
Available to Purchase
Int J Health Care Qual Assur (2015) 28 (4): 367–381.
Published: 11 May 2015
... and behaviour. Practical implications – The service quality framework developed, termed LabSERV, is vital for clinical laboratories in the search for improving service delivery to medical practitioners. Originality/value – This is a pioneering work carried out in the clinical laboratory sector...
