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Keywords: Localization
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Journal Articles
Customer focused health‐care performance instruments: making a case for local measures
Available to Purchase
Int J Health Care Qual Assur (2004) 17 (1): 9–16.
Published: 01 January 2004
... in perspective and inflexible in form, sometimes leading to less than optimally germane outputs. Patient satisfaction information is critically important to the health‐care provider, and this paper presents the results provided by an instrument that was locally designed to provide the most utile aggregation...
