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1-3 of 3
Keywords: Loyalty
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Journal Articles
Int J Health Care Qual Assur 1–22.
Published: 25 November 2025
...Akenarin Chocknakawaro; Theeranuch Pusaksrikit Purpose This research examines the relationship across the five dimensions of SERVQUAL (tangibles, reliability, responsiveness, assurance and empathy) with satisfaction and loyalty of patients at public university hospitals in Thailand...
Journal Articles
Int J Health Care Qual Assur (2015) 28 (5): 452–467.
Published: 08 June 2015
...Rama Koteswara Rao Kondasani; Rajeev Kumar Panda Purpose – The purpose of this paper is to analyse how perceived service quality and customer satisfaction lead to loyalty towards healthcare service providers. Design/methodology/approach – In total, 475 hospital patients participated...
Journal Articles
Int J Health Care Qual Assur (2015) 28 (3): 253–266.
Published: 20 April 2015
...Antonio Carrizo Moreira; Pedro Miguel Silva Purpose – The purpose of this paper is to develop and empirically test a model to examine service quality, satisfaction, trust and commitment as loyalty antecedents in a private healthcare service. Design/methodology/approach – The approach...
