...Ali Mohammad Mosadeghrad; Arezoo Mojbafan Purpose Hospitals are complex and complicated organizations and are prone to the conflict. The purpose of this paper is to identify the intensity and type of conflict experienced by hospital managers and explore their conflict management strategies...

...Lisa Rogan; Ruth Boaden Purpose Principal-agent theory (PAT) has been used to understand relationships among different professional groups and explain performance management between organisations, but is rarely used for research within primary care. The purpose of this paper is to explore whether...

... as pivotal to health care management is critical to health care planning and quality healthcare delivery. Design/methodology/approach Interviews were undertaken among 50 professional clinician and non‐clinician managers working in the role of head of department, in acute care hospitals in Ireland...

... Publishing Limited 2010 Assessment Influence Health services Australia Managers It has long been accepted that accreditation surveyors bring a range of skills and experience to the accreditation process by virtue of their primary roles as health care professionals and in many cases...

... into account management issues and separates out non‐patient contact activities. Evidence is presented and conclusions are drawn about front/back office activities, general practice as a small business, patient care and suggestions are made for future work. Such services are characterised by a lack...

...John L. Deffenbaugh Addresses the severe criticism by the Health Service Commissioner of NHS trusts for their handling of patient complaints, particularly the attitude of managers and the new NHS trust culture, which emphasized that patients should be considered as more than just customers. Argues...

...Tom Butler; James Kendra; Ruth Grimley; Brenda Taylor Based on an action learning programme involving clinical directors and their business managers, explores the options open to analysing the effectiveness of a directorate including its place in an organizational structure. © MCB UP Limited...

...Susan E. Heinbuch Focuses on the contract process as a source of information for managers seeking to contract more effectively. Draws on the findings of a multiple‐case comparative study undertaken to understand service‐contracting processes and the factors that influence them. Offers specific...

...Ronald R. Sims A training method is presented that health care managers can use in confronting issues surrounding AIDS in the workforce by requiring the participants to develop an AIDS policy for a health care facility. In addition, emphasis is placed on the importance of health care facilities...

...R.D. Donnelly; A. Keenan The extent to which health service general managers set goals similar to those set by their commercial counterparts is explored. The areas in which goals are set ‐ and at what organisational levels ‐ are analysed from the survey results. © MCB UP Limited 1990...

...Arthur Kaufman The author proves that authors and potential authors can encounter many reactions to their work; but the value in writing is having to think before putting pen to paper. THE PERILS OF WRITING WRONGS 31 H ow mighty is the pen? Should more managers use it publicly? What might...