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Keywords: Mauritius
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Journal Articles
Service quality framework for clinical laboratories
Available to Purchase
Int J Health Care Qual Assur (2015) 28 (4): 367–381.
Published: 11 May 2015
... in Mauritius. Medical practitioner expectations and perceptions have been simultaneously considered to generate a novel service quality framework for clinical laboratories. © Emerald Group Publishing Limited 2015 H2. There is no relationship between the SQD reliability and the clinical...
Journal Articles
Assessing the influence of switching barriers on patients' expectations and tolerance zone
Available to Purchase
Int J Health Care Qual Assur (2013) 26 (3): 236–249.
Published: 15 March 2013
... by understanding why customers do not switch (Colgate and Lang, 2001). © Emerald Group Publishing Limited 2013 Service quality Tolerance zone Switching barriers and costs Mauritius Patients Health care Customer services quality Today's healthcare service buyers are more informed...
Journal Articles
The relative importance of service dimensions in a healthcare setting
Available to Purchase
Int J Health Care Qual Assur (2008) 21 (1): 104–124.
Published: 08 February 2008
... on service quality and demonstrates that SERVQUAL is not a generic service quality measure for all industries. Rooma Roshnee Ramsaran‐Fowdar can be contacted at: rooma@uom.ac.mu © Emerald Group Publishing Limited 2008 Health services Private hospitals Service levels Mauritius...
