Figure 1 Overall service quality by location and by total sample. Source (s) : Authors’ own work Four pie charts showing service quality ratings across different locations and one pie chart showing global quality ratings across all locations. A pie chart titled ‘Global quality - Local 1' wit... More about this image found in Overall service quality by location and by total sample. Source (s) : Aut...

Figure 1 Confirmatory factor analysis results. Source: Authors' own work A diagram representing a confirmatory factor analysis model with labeled components and their relationships. A diagram of a confirmatory factor analysis model. The model includes three main factors: Pozitif_Algı, Hizmet... More about this image found in Confirmatory factor analysis results. Source: Authors' own work A diag...

Figure 1 Improvement process overview – PDCA steps. Source (s) : Author’s own work A flowchart illustrating a 12-step continuous quality improvement process using the Lean Plan, Do, Check, Act (PDCA) cycle. A flowchart illustrating a 12-step continuous quality improvement process using the L... More about this image found in Improvement process overview – PDCA steps. Source (s) : Author’s own work...

Figure 2 OT utilisation rate at Williamstown Hospital (based on 1 May 2022 to 30 April 2023 data). Source (s) : Author’s own work A diagram illustrating the utilization rate of operating theatres at Williamstown Hospital. The diagram presents an analysis of the utilization rate of operating ... More about this image found in OT utilisation rate at Williamstown Hospital (based on 1 May 2022 to 30 Apr...

Figure 3 Admission-to-anaesthesia wait time analysis. Source (s) : Author’s own work A bar graph showing the distribution of waiting times for first morning cases from admission to the start of anaesthesia. A horizontal bar graph compares the waiting times for first morning cases from admiss... More about this image found in Admission-to-anaesthesia wait time analysis. Source (s) : Author’s own wo...

Figure 4 Summary of the overall problem identification. Source (s) : Author’s own work A bar graph showing the highest theatre factor efficiency impact. The bar graph compares various factors affecting theatre efficiency, with vertical bars representing the percentage impact of each factor. ... More about this image found in Summary of the overall problem identification. Source (s) : Author’s own ...

Figure 5 Key performance indicators (KPIs) identified to measure this study objective. Source (s) : Author’s own work A bar graph comparing current and target percentages for various identified surgical Key Performance Indicators (KPIs). A bar graph compares current and target percentages fo... More about this image found in Key performance indicators (KPIs) identified to measure this study objectiv...

Figure 6 Week six trial outcome report. Source (s) : Author’s own work A bar graph showing week six trial target achievement for various surgical metrics (idetified KPIs). The bar graph compares the target, current, and prior achievement percentages for four surgical metrics: Into Theatre by... More about this image found in Week six trial outcome report. Source (s) : Author’s own work A bar gr...

Figure 7 AM surgery start reporting after 20 months of change implementation. Source (s) : Author’s own work A line graph showing the percentage of on-time surgery starts over a period from August 2023 to June 2025. A line graph titled WTN Surgery Start on Time. The horizontal axis represent... More about this image found in AM surgery start reporting after 20 months of change implementation. Sourc...

Figure 1 Two pie charts showing experienced and anticipated barriers. A pie chart titled 'Experienced Barriers' with two segments. One segment is labeled '24 percent' and occupies approximately one-quarter of the chart. The other segment is unlabeled and occupies the remaining three-quarters o... More about this image found in Two pie charts showing experienced and anticipated barriers. A pie chart t...