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Keywords: Operations
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Journal Articles
Int J Health Care Qual Assur (1997) 10 (5): 202–207.
Published: 01 September 1997
... and the cost that it entails. © MCB UP Limited 1997 Deming Environment Operations Strategy TQM Hospitals are emulating US industries which have had to deal with global competitive pressures. One response by US industries is to apply many of W. Edwards Deming’s 14 points (Anderson...
