...Kin Ming Oscar Lau Purpose This viewpoint examines how changing social norms and evolving organisational culture in healthcare, particularly within clinical laboratories and quality management systems, have reshaped conceptions of acceptable practice. Drawing a parallel with cultural reckonings...

... the predisposing, enabling and reinforcing factors that shape leadership practices and influence the development of a quality-oriented organisational culture. Design/methodology/approach A qualitative hermeneutic approach was employed, combining individual and group semi-structured interviews and participant...