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Keywords: PROFESSIONALS
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Journal Articles
Int J Health Care Qual Assur (2017) 30 (6): 545–553.
Published: 14 August 2017
... the perspective of service users. However, not much is known about how service providers construct client satisfaction. The purpose of this paper is to throw light on healthcare professionals’ perspectives on patient satisfaction, using tuberculosis (TB) clinics as a case study. Design/methodology/approach...
Journal Articles
Int J Health Care Qual Assur (1990) 3 (4)
Published: 01 April 1990
... PROFESSIONALS HOSPITAL QUALITY: PATIENT, PHYSICIAN AND EMPLOYEE JUDGEMENTS 7 T he criteria, purposes and validity of Hospital Quality Trends (HOT) as measurement systems are examined; as are models for continuous improvement in health care. Hospital Quality: Patient, Physician and Employee Judgements Paul B...
Journal Articles
Int J Health Care Qual Assur (1990) 3 (2)
Published: 01 February 1990
...Keith Surgeon Successful organisations harness the talents of all their members but especially their most skilled and creative people. In a hospital the most highly skilled staff are professionals working in the “operating core”, providing services directly to users. The existence...
