... to create a national patient safety plan and guide national health policy. The study’s recommendations focus on enhancing the quality of patient care and promoting safer practices across similar healthcare institutions. The validated patient safety strategies will inform national health policy...

... to improve patient care and outcomes through the systematic review of care against explicit criteria and the implementation of change (National Institute of Clinical Excellence, 2002). The key stages of an audit cycle involve identifying the topic and audit standards, measuring performance against the agreed...

.... The interview focussed on the standards of the first three clinical domains of the NCS and Batho Pele principles, that is, the Patient rights, Patient care and Support services domains. The time taken to complete the interviews was aimed at 30 minutes. The interviews were recorded and transcribed verbatim...

...Dick E. Zoutman; B. Douglas Ford Purpose The purpose of this paper is to examine quality improvement (QI) initiatives in acute care hospitals, the factors associated with success, and the impacts on patient care and safety. Design/methodology/approach An extensive online survey was completed...

... can be contacted at: margareta.johansson@miun.se © Emerald Group Publishing Limited 2013 Fathers Postnatal care Prospective longitudinal study Care quality Sweden Patient care Medical care Personal needs In total, 827 fathers answered the second questionnaire; 47 percent...

... Publishing Limited 2012 Hospital in the Home Quality care ISO standard Patient care ISO 9000 series Hospitals Spain In recent years, there has been growing interest in quality and safety in health care. Many hospital departments have implemented a Quality Management System (QMS...

...@sydney.edu.au © Emerald Group Publishing Limited 2012 Nursing quality Phenomenology Qualitative research Patient perception Patient centredness Patient care Nursing Quality assessment Senior nurse clinicians navigate complex professional roles which require them to both evaluate...

... quality levels. © Emerald Group Publishing Limited 2012 Health care Quality parameters Integrated quality model Patient care Service quality assurance India Feigenbaum (Bicheno and Gopalan, 2005 , p. 17) defined quality as a composite product with service characteristics...

... © Emerald Group Publishing Limited 2012 Patient complaints Quality improvement Healthcare organizations Taiwan Complaints Health services Patient care Service improvements Medical personnel Patient complaints should be part of a quality management system (Zeigenfuss...

... it was located next to the entrance room where incoming/outgoing staff impeded fully opening the fridge door. Shelf height was right for most staff and offered good visual and physical access. Medication errors Physical environment Long‐term care facility Canada Health care Patient care...

...Latif Al‐Hakim; Xiao Yan Gong Purpose Disruption considerably prolongs session times for surgery, affects the quality of patient care, and prolongs waiting lists. In addition, there is a strong relationship between disruption and surgical error. This research aims to provide a platform...

... practice, as it would lead to the detection of less than two‐thirds of recurrences. Head neck cancer follow‐up Cancer Patient care Long‐term care Patient perspective Figure A1 Questions asked in the patient survey Current UK guidelines are also varied on how best patients...

... care unit Accreditation Israel Patient care Customer services quality Hospitals Healthcare staff in recent years have adopted and implemented quality management methods to improve patient services. One approach is to comply with the framework defined by the international quality standard, ISO...

... Process control Quality healthcare Decision making Portugal Patient care Control charts Patients Medical evolution and growing quality of life in the western world are reflected in an increased life expectancy. However, changing life styles in heavily populated areas causes increased...

...Ari Mwachofi; Stephen L. Walston; Badran A. Al‐Omar Purpose Nurses heavily influence patient care quality and safety. This paper aims to examine socioeconomic and organizational/system factors affecting patient safety and quality perceptions. Design/methodology/approach A questionnaire...

... was as high as 92 percent in 2003, supervised delivery rate (deliveries assisted by skilled birth attendants) was only 46 percent (GSS, 1993). Patient care Childbirth Hospitals Ghana © Emerald Group Publishing Limited 2011 Gordon Abekah‐Nkrumah can be contacted at: ankrumah@ug.edu.gh...

.... Abdul Majeed Alhashem can be contacted at: amalhashem@hsc.edu.kw © Emerald Group Publishing Limited 2011 Patient care Health services Customer satisfaction Kuwait Patient satisfaction can be defined as judgment made by a recipient of care as to whether their expectations for care...

... be contacted at: abjimenez.hgugm@salud.madrid.org © Emerald Group Publishing Limited 2011 Drug controls Medical prescriptions Patient care Spain All published Spanish studies (Ministry of Health and Consumer Affairs. Directorate General of the National Health System Quality Agency, 2006...

.../examinations; and provided with consistent advice (Proctor, 1998). Childbirth Women Patient care Midwifery Auditing United Kingdom One may ask why birth satisfaction is important. This question can be answered in two words “cost” and “quality” (Ware, 1994). Healthcare cannot be high...

... to have direct control over their clinics owing to organizational issues between the hospital, medical school and clinical group. © Emerald Group Publishing Limited 2011 Health services sector Customer satisfaction Patient care Performance management Quality United States of America...