...Marine Mkrtchyan; Lisle Hites; Irina Papieva; Michael E. Thompson Purpose Patient experience is a key component of quality of care. This study assessed patient experiences of dental care in Armenia, identifying associated factors and gaps between patients' expectations and care provided. Design...

...Saniya Zehra; Jayanthi Ranjan; Mahima Shukla Purpose This study investigates the pivotal role of service quality in shaping patient experiences and influencing healthcare outcomes. It examines multiple dimensions of hospital service quality and how they collectively contribute to enhancing...

...@gmail.com 24 03 2024 19 03 2025 07 04 2025 © Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Patient flow Process improvement Emergency department ICU DPMO Six Sigma Turnaround time DMAIC Waiting time Patient experience...

...Esmat Swallmeh; Vivienne Byers; Amr Arisha Purpose Assessing performance and quality in healthcare organisations is moving from focussing solely on clinical care measurement to considering the patient experience as critical. Much patient experience research is quantitative and survey based...

...Dawn Connolly; Fiona Wright Purpose The purpose of this paper is to develop a nursing quality indicator (NQI) framework and provide a comprehensive reporting mechanism for nursing care. Design/methodology/approach Mixed method, including patient records audit, patient experience questionnaire...

... conformance to ex ante requirements. Big quality includes product and service design, based on customer requirements and expectations. Healthcare quality can be divided into three areas: clinical decision making; patient safety; and patient experience, each with distinct measurement and improvement...

... Keywords: Clinical governance, Patient experience, Continuous improvement © Emerald Group Publishing Limited 2008 --> Clinical governance Patient experience Continuous improvement Under the new community pharmacy contract in England and Wales, all contractors...

... © Emerald Group Publishing Limited 2008 --> Patient experience Financial management Healthcare environment Americas Outsourcing improves patient satisfaction Keywords: Patient experience, Financial management, Healthcare environment The Hospital Consumer...