..., including hospital capacity. 1. Costing/financial: Financial information pertinent to operations. Patients and staffing, etc. costing details Additional lag PIs disclosed by HA: © Emerald Group Publishing Limited 2012 Performance measurement (quality) Cost control...

... Standardized APACHE II severity of illness score can monitor intensive care unit length of stay and mortality. Originality/value The paper underlines the need to implement a standardized measurement system to evaluate intensive care patient outcomes. Quality indicators Performance measurement (quality...

... in this setting and identifies ways to improve patient satisfaction as supported by international evidence © Emerald Group Publishing Limited 2009 Performance measurement (quality) Quality improvement Ireland Customer satisfaction Health services sector It was anticipated that this would...

... facilities for accompanied people to improve quality of emotional care can lead to quality improvement, and finally the women's health and satisfaction. Masoumeh Simbar can be contacted at: msimbar@sbmu.ac.ir or msimbar@yahoo.com © Emerald Group Publishing Limited 2009 Performance measurement...

.... Balanced scorecard Hospitals Performance measurement (quality) China Japan All Chinese healthcare institutions were publicly owned and administered hierarchically before 1978, and most health care provider resources were concentrated in urban areas, especially big cities. Private practice...

... outcome measures (e.g. intentions to stay in an MO). © Emerald Group Publishing Limited 2005 Hospitals Hospital management Performance measurement (quality) Surveys United States of America In today's turbulent health care environment, characterized on one hand by an economic...

... should be routinely monitored and assessed. Originality/value The findings should be useful to nursing staff seeking to assess, and improve, service quality. © Emerald Group Publishing Limited 2005 Health services Performance measurement (quality) Customer services quality SERVQUAL...

... measurement (quality) Health services Procurement With the escalating cost of providing health care in Singapore, politicians and hospital operators are searching continuously for innovative ways to contain costs without sacrificing quality of services. The increasing cost of providing health care...

...; radiology including radiotherapy; central sterilization and infection control management; patient nutrition; ospital ethics committee; communication systems; and library/academic activities. © Emerald Group Publishing Limited 2004 Hospitals Performance measurement (quality...

... on the evaluation of a UK health service taskforce using the recommended approach and reflects on its successes and limitations. © Emerald Group Publishing Limited 2004 Performance measurement (quality) Health services Balanced scorecard Quality improvement United Kingdom Many taskforces...

... Emerald Group Publishing Limited 2004 Health education Performance measurement (quality) Customer satisfaction Localization During the past few decades, firms implementing total quality management (TQM) and continuous improvement (CI) programs have experienced substantial competitive...