...Stanley Njuangang; Champika Liyanage; Akintola Akintoye Purpose – The purpose of this paper is to improve overall healthcare maintenance (HM) service performance in NHS infection control (IC). Hence, the authors identify critical success factors (CSFs) and key performance measures in maintenance...

... © Emerald Group Publishing Limited 2011 --> Patient safety Healthcare service errors Risk management improvement Performance measures Medication safety Error Reduction in Health Care: A Systems Approach to Improving Patient Safety, 2nd ed. Article Type: Recent...

.... Findings The proposed operational performance approach based on the HOE is consistent with the themes of performance measures and measurement reported in the literature. Research limitations/implications The proposed healthcare operational effectiveness approach represents a serious attempt...

... techniques include: Patient care Medical practice Customer satisfaction Customer surveys Organizational effectiveness Performance measures focus groups; open‐ended interviews; video‐taped consumer narratives; and analyses of grievances, complaints, and praise for treatment...

... © Emerald Group Publishing Limited 2009 --> Performance measures Quality improvement Waiting lists Australia Article Type: News and views From: International Journal of Health Care Quality Assurance, Volume 22, Issue 5 Keywords: Performance measures, Quality...

... it appears that opinions about performance measures may differ between physicians, patients, nurses and managers, we lack theoretical frameworks that conceptualize how these groups prioritize or value components of care (Attree, 2001 ; Tregunno et al., 2004 ; Ayanian et al., 1998 ; van...

... improvement and performance measurement framework for the public and voluntary sectors. The PSS shares the key advantages of the Balanced Scorecard in ensuring that performance measures reflect all aspects of an organisation's performance and have clear links to the organisation's strategy. In addition its...

...Max Moullin Purpose The purpose of this paper is to offer a definition of performance measurement. Design/methodology/approach The paper describes performance measurement definitions in the context of organisational excellence Findings It is shown that there is a clear relationship between...

... not have an extensive background in quantitative performance improvement or statistics. Originality/value DEA has not been applied to rehabilitation, especially in the case where managers have limited data available. Examination of Table II also shows that the variances of the performance measures...

...Max Moullin A well‐designed performance measurement system is vital for ensuring that organisations deliver cost‐effective, high‐quality services that meet the needs of service users. Without feedback on all important aspects and a system for ensuring that the organisation acts on that information...

... Further information: the report, Targets in the Public Sector, is available at www.audit-commission.gov.uk/reports/ © Emerald Group Publishing Limited 2004 --> Audit Commission Public service improvement Targets Performance measures UK Performance...

... © MCB UP Limited 2003 --> Award for excellence Performance measures Continuous quality improvement USA Malcolm Baldrige National Quality Award for SSM health care Keywords: Award for excellence,Performance measures, Continuous quality improvement Further...