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Keywords: Physical evidence
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Journal Articles
Int J Health Care Qual Assur (2011) 24 (5): 389–405.
Published: 14 June 2011
... of food to the physical surroundings. Perceptions of the physical surroundings (or physical evidence) are important for services due to the effect the physical evidence has on patients and on the perceptions of service quality (Ramsaran‐Fowdar, 2007 ; DOH, 2005 ; Aubert‐Gamet, 1997). Service quality...
