... 2020 18 02 2020 © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Balanced scorecard Bureaucracy Health care management Management accounting Organizations Portugal This paper provides a nuanced understanding of the features...

.... Portugal Hospitals Patients Accident and emergency Public hospitals Healthcare quality Patient satisfaction Latent segment model Utilising health research for policy‐making is important and the need to understand its mechanisms is increasingly recognised. Recent reports calling for more...

.../value The article highlights control chart application to chronic respiratory patient follow‐up, permitting a global view of patient evolution over time. © Emerald Group Publishing Limited 2011 Process control Quality healthcare Decision making Portugal Patient care Control charts...

... Customer satisfaction Portugal Service levels Maria Helena Vinagre can be contacted at: helenavinagre@gmail.com The wide diversity of services constitutes another factor that poses measurement difficulties. We may need separate criteria to differentiate services mainly on the basis...

... in Sweden, the UK and Portugal, and a search on Medline and Pubmed as well. In addition case studies from the three countries are included. Findings In Sweden registries encompassing cardiac intensive care, hip‐fractures and stroke are the most developed. In the UK, the collection of information...

... industry in Portugal belonged to the public sector. Nowadays, however, the ownership of health care organisations is changing. Profit‐oriented services, ranging from public limited companies to co‐operatives or associations, are entering the industry, bringing increasing supply and more power of choice...