... of the 44 private hospitals in Amman was selected. In total, 385 questionnaires were distributed among patients, with a response rate of 91%. Of these, 35 were disregarded, and the data from the remaining 350 questionnaires were analyzed using SPSS. Findings The results showed that service quality has...

... for a total score (range 3‐11). Cronbach alpha was 0.68 and lower scores indicated higher patient attrition. Doctors Black people Private hospitals Customer services quality Medical care United States of America Managed care organizations (MCOs) in the healthcare market affect healthcare...

... on service quality and demonstrates that SERVQUAL is not a generic service quality measure for all industries. Rooma Roshnee Ramsaran‐Fowdar can be contacted at: rooma@uom.ac.mu © Emerald Group Publishing Limited 2008 Health services Private hospitals Service levels Mauritius...

...Huseyin Arasli; Erdogan Haktan Ekiz; Salih Turan Katircioglu Purpose The purpose of this research is to develop and compare some determinants of service quality in both the public and private hospitals of Northern Cyprus. There is considerable lack of literature with respect to service quality...