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1-4 of 4
Keywords: Public sector organizations
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Journal Articles
Int J Health Care Qual Assur (2008) 21 (2): 203–218.
Published: 21 March 2008
...). Simon L. Dolan can be contacted at: Simon.dolan@esade.edu © Emerald Group Publishing Limited 2008 Stress Job satisfaction Personal health Public sector organizations Concern for the quality of working life (hereafter QWL) preoccupied social scientists for the past several decades...
Journal Articles
Int J Health Care Qual Assur (2008) 21 (1): 8–23.
Published: 08 February 2008
... and intentions. Huseyin Arasli can be contacted at: huseyin.arasli@emu.edu.tr © Emerald Group Publishing Limited 2008 Customer services quality Patients Hospitals Cyprus Private hospitals Public sector organizations 1. tangibility – facilities, equipment and the presence...
Journal Articles
Int J Health Care Qual Assur (2007) 20 (3): 253–263.
Published: 08 May 2007
... that they would provide a memorable service experience to patients from abroad as a way of promoting their services to others while retaining the customers served. Hence, overseas doctors' ratings were expected to be the highest. Doctors Private sector organizations Public sector organizations Hospitals...
Journal Articles
Int J Health Care Qual Assur (2005) 18 (3): 204–216.
Published: 01 May 2005
... in order to explore further the strength and weaknesses of the questionnaire. Feedback received from the pilot study further improved the content of the questionnaire. Quality management Hospitals Health services Public sector organizations Malaysia The Ministry of Health Malaysia (MOH...
