...-to-one assignability of independent and dependent variables © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Customer satisfaction Health services Quality management Quality improvement Contingency theory Report cards Next step of data...

...Natkamol Chansatitporn; Vallerut Pobkeeree Purpose The purpose of this paper is to explore, confirm and verify leadership with regards to quality management measurement models. This research focused on identifying individual staff members’ leadership attributes at the Thai National Institute...

... ones in providing more convenient services. © Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only Leadership Quality healthcare Quality management Patient satisfaction Nursing quality Cronbach’s α reliability assessments...

...Natkamol Chansatitporn; Vallerut Pobkeeree; Surachart Na Nongkhai; Somchai Sangkijporn Purpose The purpose of this paper is to confirm and examine organization-related factors that could affect quality management at the Thai national reference laboratory known as National Institute of Health...

..., as healthcare spending represents an important and growing gross national product. Previous research provides evidence that quality management and process quality improvements can improve hospital performance (Meyer and Collier, 2001 ; Gowen et al., 2006). Despite that, actual quality tool application...

... healthcare services’ environmental impact can be replicated to provide measurable data on departmental quality improvement initiatives and to be used in hospitals’ quality management systems. Originality/value No other research has been published on the life cycle assessment of MRI. The share of outside...

... not be identified. The structured focus group questions included: © Emerald Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only Quality management Quality systems Employee involvement Hospitals must have effective quality systems (QSs), mandated by government...

... (dependent variable). Findings From the nurses’ viewpoints, accreditation effects on services quality mean score was 3.60±0.61. Linear regression analysis showed that leadership and quality management were identified as the most important accreditation quality predictors. The R² value...

... 22 09 2015 12 01 2016 16 06 2016 31 07 2016 23 09 2016 © Emerald Publishing Limited 2017 Emerald Publishing Limited Licensed re-use rights only Quality management Continuous quality improvement Quality improvement FMEA Risk reduction Medication errors...

...Lina Al-Qatawneh Purpose The purpose of this paper is to present the process followed to control records in a Jordanian private community hospital as an ISO 9001:2008 standard requirement. Design/methodology/approach Under the hospital quality council’s supervision, the quality management...

... (2009) suggest that Six Sigma concepts are closely associated with those of total quality management. In spite of conceptual differences between these approaches, they are sometimes combined into a single approach referred to as Lean Sigma (DelliFraine et al., 2010 ; Glasgow et al...

... Group Publishing Limited 2016 Lean thinking Quality management Continuous quality improvement Lean principles owe their origin to the Japanese car maker Toyota. They include tools that focus on eliminating waste from manufacturing processes and adding value for the customer. Some...

...@gest.unipd.it © Emerald Group Publishing Limited 2015 Lean thinking Hospital management Quality management Clinical risk management Clinical process Health lean management During the last decade, the healthcare sector has been characterized by two contradictions. First, medical care...

... was diverse and reported problems on different levels in their work situations. Analysis Stress Quality management Health Job satisfaction Continuous Quality Improvement Organizational performance Staff satisfaction Organization changes Web-questionnaire In previous studies, we...

... to achieve the following goals: reduce cost; increase patient satisfaction and enhance employee satisfaction. Quality management Assessment Process management Quality healthcare Lean practices Fuzzy planning Shared vision Clear goals Increasingly, researchers note the major challenges...

... stress rural physicians, especially in emergency situations (Curran and Rourke, 2004). Management Staffing Recruitment Retention Quality management Many US physicians are reaching retirement age and new generations tend to have a different approach to medical practice, placing greater...

...Ali Mohammad Mosadeghrad Purpose – Despite the potential benefits of total quality management (TQM), many healthcare organisations encountered difficulties in its implementation. The purpose of this paper is to explore the barriers to successful implementation of TQM in healthcare organisations...

... highlights the need to create contingency plans for corporate preparedness to avoid incurring losses. Sameer Kumar can be contacted at: skumar@stthomas.edu © Emerald Group Publishing Limited 2012 Health and safety Infection control Six Sigma PDCA Quality management Process management...

...Khwanjai Wangkahat; Somboon Nookhai; Vallerut Pobkeeree Purpose The article aims to give an overview of the system of public health laboratory quality management in Thailand and to produce a strengths, weaknesses, opportunities and threats (SWOT) analysis that is relevant to public health...

... © Emerald Group Publishing Limited 2012 Health care Quality management Quality improvement Decision making Kuwait Quality control and quality management have become important healthcare issues to: ensure patient and personnel safety; increase patient expectations; reduce risks...